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Welfare

Have you seen or heard something at our club that makes you concerned about someone’s welfare?

If you have, please speak to someone as soon as you can ... 

The Tennis Cafe

Tennis Academy & Cafe

Mandy Glen Barron

The Tennis Cafe Safeguarding Officer

welfare@thetenniscafe.com

LTA_ACE_Logos_Core_Landscape_Positive_RGB_AW (002).png

LTA

Safeguarding Team

020 848 77000

POLICE

Police

In case of immediate emergency

999

Our Safeguarding Policy

Our tennis club aims to create an enjoyable and safe environment for all children and adults who wish to take part in tennis or other sport and social activities at the club.

 

  • We believe that everyone has the right to be safe, secure and free from threat.

  • We believe that everyone has the right to be treated with respect, and to have their concerns listened to and acted upon.

  • We will ensure that the club provides for the needs of children and vulnerable adults through specific programs, designated facilities, and safe practice.

  • We have procedures in place to address poor practice, and to help any child or adult who appears to be at risk or appears to be the victim of abuse. We will offer help and support when a child or vulnerable adult tells us that they are affected by these issues.

  • We will ensure that all those working with children and vulnerable adults are made aware of the associated LTA code of conduct and are required to follow it.

 

Whistleblowing Policy

 

Safeguarding children and adults at risk requires everyone to be committed to the highest possible standards of openness, integrity and accountability. As a tennis club, we are committed to encouraging and maintaining a culture where young people feel able to raise a genuine safeguarding concern and are confident that it will be taken seriously.

 

What is whistle blowing?

In the context of safeguarding, “whistle blowing” is when someone raises a concern about the well-being of a child or an adult at risk.

 

A whistle blower may be:

a player, a volunteer, a coach, other member of staff, an official, a parent or a member of the public.

 

How to raise a concern about a child or an adult at risk at the club

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  • If a child or an adult at risk is in immediate danger or risk of harm, the police should be contacted by calling 999.

  • Where a child or an adult at risk is not in immediate danger, any concerns about their well-being should be made without delay to the Club Welfare Officer. The Club Welfare Officer will pass the details of the concern on to the LTA Safeguarding Team at the earliest opportunity and the relevant local authority and the police will be contacted, where appropriate.

  • If, however, the whistle blower does not feel comfortable raising a concern with the Club Welfare Officer, the whistle blower should contact the LTA Safeguarding Team directly on 020 8487 7000, the Local Authority Designated Officer (LADO) or the NSPCC on 0808 800 5000.

 

The club has a Welfare Officer who is specifically responsible for children, young people and child protection.

Mandy Glen Barron - welfare@thetennniscafe.com

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When raising a concern please provide as much information as possible regarding the incident or circumstance which has given rise to the concern, including:

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  • their name and contact details (unless they wish to remain anonymous);

  • names of individuals involved;

  • date, time and location of incident/circumstance; and

  • whether any witnesses were present.

 

What happens next?

All concerns raised by a whistle blower about the well-being of a child or an adult at risk will be taken seriously and every effort will be made to deal with each concern fairly, quickly and proportionately. 

 

If the whistle blower does not believe that the concern has been dealt with appropriately and wishes to speak to someone outside the club or the LTA Safeguarding Team, the NSPCC Whistleblowing advice line should be contacted on 0800 028 0285 or by emailing help@nspcc.org.uk.

 

Support

The club will not tolerate any harassment, victimisation or unfair treatment of, and will take appropriate action to protect, whistle blowers when they raise a concern in good faith.

 

The Lawn Tennis Association also has a dedicated safeguarding team LTA Child Protection

T 0208 487 7008/7116

Mob (24 hour) 07971 141 024

E: childprotection@lta.org.uk      www.LTA.org.uk/childprotection

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Our Diversity & Inclusion Policy

The Tennis Cafe respects the rights, dignity and worth of every person and will treat everyone equally within the context of their sport, regardless of age, ability, gender, race, ethnicity, religious belief, sexuality or social/economic status.

 

The Tennis Cafe is committed to ensuring that equity is incorporated across all aspects of its development. In doing so it acknowledges and adopts the following Sport England definition of sports equity:

 

Sports equity is about fairness in sport, equality of access, recognising inequalities and taking steps to address them. It is about changing the culture and structure of sport to ensure that it becomes equally accessible to all members of society, whatever their age, ability, gender, race, ethnicity, sexuality or socio-economic status.

 

The Tennis Cafe is committed to everyone having the right to enjoy their sport in an environment free from threat of discrimination, intimidation, harassment and abuse.

 

All Club participants, guests and visitors have a responsibility to challenge discriminatory behaviour and promote equality of opportunity.

 

The Tennis Cafe will deal with any incidence of discriminatory behaviour seriously, according to our disciplinary procedures.

Website Privacy Policy

This policy discloses the ways our website collects, uses, discloses, and manages your data. 

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What type of information is collected?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How is this information collected?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated only.

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Why is personal information collected?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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How is visitors' personal information stored, used, shared and disclosed?

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How are site visitors communicated with?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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What are cookies and how are they used?

Information may be sent to your computer in the form of an Internet “cookie” to allow the servers to monitor your requirements. The cookie is stored on your computer. The server may request that your computer return a cookie to it. These return cookies do not contain any information supplied by you or any personally identifiable information about you. Such measures are necessary to allow us to measure the usability of the systems, which will help in its continuing development to ensure that we understand the requirements of our users. Your browser software should however enable you to block cookies if you wish to. For more information about cookies, please visit www.allaboutcookies.org.

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Will this policy be updated?

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Need to contact us?

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at admin@thetenniscafe.com.

Website Terms and Conditions

Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and  Active Children Ltd,  the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by  Active Children Ltd  and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to  Active Children Ltd  and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

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Intellectual property and acceptable use

  1. All Content included on the Website, unless uploaded by Users, is the property of  Active Children Ltd,  our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission

  2. You may, for your own personal, non-commercial use only, do the following:

    1. retrieve, display and view the Content on a computer screen

  3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of  Active Children Ltd. 

 

Prohibited use

  1. You may not use the Website for any of the following purposes:

    1. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;

    2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;

    3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

 

Registration

  1. You must ensure that the details provided by you on registration or at any time are correct and complete.

  1. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

  1. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

  1. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

 

Password and security

  1. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.

  1. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.

 

Links to other websites

  1. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of  Active Children Ltd  or that of our affiliates.

  1. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

  1. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

 

Availability of the Website and disclaimers

  1. Any online facilities, tools, services or information that  Active Children Ltd  makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.  Active Children Ltd  is under no obligation to update information on the Website.

  1. Whilst  Active Children Ltd  uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

  1.  Active Children Ltd  accepts no liability for any disruption or non-availability of the Website.

  1.  Active Children Ltd  reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

 

Limitation of liability

  1. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

  1. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

  1. To the maximum extent permitted by law,  Active Children Ltd  accepts no liability for any of the following:

    1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;

    2. loss or corruption of any data, database or software;

    3. any special, indirect or consequential loss or damage.

 

General

  1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

  1. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

  1. These terms and conditions    contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

  1. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

  1. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

  1. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

  1. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

 

Active Children Ltd  details

  1. Active Children Ltd is a company incorporated in  with registered number 06627836 whose registered address is The Tennis Cafe, Gildredge Park, Eastbourne, East Sussex, BN21 1HD and it  operates the Website www.thetenniscafe.co.uk.  The registered VAT number is 181716110. You can contact Active Children Ltd by email on admin@thetenniscafe.com.

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